Terms & Conditions

This website is operated by Hampers With Bite PTY LTD (“HWB”). Throughout the site, the terms “we”, “us” and “our” refer to Hampers with Bite PTY LTD. Hampers With Bite PTY LTD offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms & Conditions”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms & Conditions apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content. Please read our Terms & Conditions carefully before accessing or using our website. By accessing or using any part of this site, you agree to be bound by these Terms & Conditions. If you do not agree to the terms and conditions of this agreement, then you may not access the website or use any of these services. If these Terms & Conditions are considered an offer, acceptance is expressly limited to these Terms & Conditions. 

Any new features or tools which are added to the current website shall also be subject to the Terms & Conditions. You can review the most current version of Terms & Conditions at any time on this page. We reserve the right to update, change or replace any part of these Terms & Conditions by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting or any changes constitutes acceptance of those changes. Our website is hosted on WordPress and Woocommerce, they provide us with the online platform that allows us to sell our products and services to you. 

Section 1 – Trademark & Copyright
All material on this Website is owned or licensed by Hampers With Bite PTY LTD. This includes but is not limited to images, audio clips, video clips, graphics and illustrations.

Material on our website is solely for your non-commercial, personal use. Our material may not be copied, reproduced, republished, uploaded, distributed or modified in any way without express prior written consent from Hampers With Bite PTY LTD.

Section 2 – Personal Information

We reserve the right to store information regarding the purchaser and recipient in accordance with our Privacy Policy.

Section 3 – Products &/or Services

• Gift Hampers (including alcohol) may only be purchased & delivered to persons over the age of 18 years. Deliveries including alcohol will require a signature and identification shown upon delivery by one of our courier partners.
• It is the responsibility of the customer to ensure that the order details provided are correct, including but not limited to contact/recipient details, hamper choice, and gift card message.
• Our merchandise is ordered in advance and we make every effort to have stock available of all items, however, in certain circumstances, an ingredient or item may not be available. If we are unable to supply an item, we will replace the product with an alternative of equal or greater value without notifying the customer.
• Our standard business hours are 9am-5pm Monday-Friday AEST. Any requests received outside of those standard business hours will be responded to as soon as possible within business hours. We may at our discretion add additional staffed hours during busy periods.
  
  

  Section 4 – Errors, Inaccuracies and Omissions

• Hampers With Bite will endeavor to ensure that the descriptions and specifications in relation to the products on its website are accurate. However, photographs, drawings, illustrations, weights, dimensions and any other particulars accompanying, associated with or given in descriptive literature are approximate only and, so Hampers With Bite do not guarantee that those descriptions and specification are accurate or free from errors or omissions.

• Hampers with Bite reserves the right to make any necessary corrections to the descriptions or specifications without notice.

Section 5 – Bulk Ordering

• By submitting the Bulk Order Form or placing an order on our website you mark your acceptance that this is a confirmed order rather than a quote request. We will then add the order into our Production system and create an invoice for payment.
• If your invoice is outstanding on the requested date of dispatch, we reserve the right to withhold dispatch and delivery until payment is made at our discretion. Non-payment of the invoice is not classed as a request to cancel; any cancellation requests must be made via phone call, live chat, or email, and prior to the order going into production.
• If your invoice is outstanding when the goods are delivered, you are legally required to pay for the goods in full or return them at your own cost in the same condition as they were received.
• Our invoice terms are 14 days from the date of invoice. If you request special payment terms this must be discussed with your Account Manager prior to the order being finalised and approved by Hampers With Bite. Please ensure any special terms are referred to on your invoice.

Section 6 – Order Amendments

• We will dispatch orders exactly as they are on our order confirmation email/bulk order form unless we are notified of any changes prior to commencing production of the order.
• It is the responsibility of the customer to ensure that the order details provided are correct, including but not limited to contact/recipient details, hamper choice, and gift card message.
• Cancellations or alterations to orders must be made prior to commencing production (normally 3-7 business days prior to the requested delivery date, but during the busy periods such as Christmas time, this timeframe may be extended due to high production volumes).
• No amendments to an order can be made by HWB after it has been processed. If you need to change a delivery address, we will request this with the couriers and this will incur a redirection fee (please see: Delivery Terms & Conditions).
• If a request to cancel an order is made after dispatch we will ask our couriers to return the item but this may not be possible. If the item is successfully returned to us this will incur a $17.95 return fee. Outward shipping is non-refundable.
• Returns must be made within 1 month of the delivery date.

Section 7 – Shipping & Delivery 

• Hampers With Bite are proud of the presentation and content of our Hampers. Deliveries are made by a third party courier, therefore, Hampers With Bite can only take responsibility for items until they leave our premises. If anything is damaged please provide photos and we will try to resolve the matter for you.
• We are able to offer tracking numbers and assist with any delivery matter.
• Deliveries are made by one of our partner couriers during normal business hours, Monday to Friday. 
• We are unable to book deliveries for weekends or public holidays. Occasionally during the busy season, our courier partners may deliver outside of their standard delivery hours without notice.
• Deliveries will, under normal circumstances, be delivered as specified. Orders are generally shipped in 1-2 business days and typically arrives in 3 – 7 business days, varies upon location.
• Occasionally deliveries may be delayed or advanced by circumstances beyond our control. Please contact us for further information.
• All delivery timeframes are estimates only, and are regularly provided to us by our partner couriers. Therefore all deliveries may be subject to postal delays and other reasons beyond our control. 
• Hampers With Bite do not warrant or make any representation that an order will be delivered by the Requested Delivery Date or within the times indicated. 
• Hampers With Bite is not to be liable for any loss or damage suffered as a result of or in connection with late deliveries.
• If any incorrect delivery addresses are supplied this will incur a redirection fee. 
• Redirections are at the discretion of our courier partners, and may not be possible if the instruction is given too close to the date of delivery. 
• Redirection fees for a single hamper order will be $17.95
• If you request a delivery to an address outside of our courier’s delivery territory, a card will be left in their mailbox and the parcel delivered to the nearest Post Office/Depot so that the recipient can collect their parcel at a suitable time.
• As we use third party couriers, any special instructions regarding the delivery are followed at the courier’s discretion, including but not limited to: calling the recipient, leaving an item at the premises or returning it to a depot or post office, and instructions regarding the property itself.
• Please note it is the responsibility of the customer to inform Hampers With Bite if a gift has not been delivered.
•  Our courier partners may advise us of any delays but this is at their discretion and is therefore not a guarantee.
• When informed of any late or non-deliveries we will investigate immediately and resolve the issue as fast as possible.

Section 8 – Discounts, Credits, and Coupon Codes

• Credit notes are valid for 12 months from the date of issue only. 
• If discounts are not applied to the order before the checkout process is completed then the discount cannot be applied retrospectively.
• Coupon codes will only apply to the price of the products and cannot be applied to the shipping amount.
• Minimum order and maximum values may apply. Please get in touch for further details regarding your code.
• Coupon codes cannot be used in conjunction with any other offer unless explicitly stated. Please get in touch for further details regarding your code. 
• Coupons are not applicable to bulk, amended (custom) or discounted items unless explicitly stated.
• Coupons can only be used once per customer.

Section 9 – Contact Information

Questions about the Terms & Conditions should be sent to us at customerservice@hamperswithbite.com.au

AFPA Coupon Code:

If discounts are not applied to the order before the checkout process is completed, then the discount cannot be applied retrospectively. Coupon codes will only apply to the price of the hampers and cannot be applied to the shipping amount. Max discount is $50. Cannot be used in conjunction with any other offer. Not applicable to bulk, amended (custom) or discounted items.

Welcome Online Offer

The Welcome Discount offer is valid for a customers online first order with Hampers With Bite. The code is redeemable only online and not through B2B Corporate orders and sales team. The code is valid for $15 Off your first online / web orders with a cart value of $100AUD. This code does not discount or account for shipping as part of the cart value.

LNY Corporate Discount

For every $1000 spent on Lunar New Year Products for Corporate Clients via our Sales Team an $88 discount will be applied.
This offer is only available for Corporate customers and not redeemable through the website / online store. Offer valid till the 24th of January 2025.