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Frequently Asked Questions
WA Delays
Due to recent flooding in WA, the logistics routes in and out of Perth are currently closed. Therefore any Standard deliveries to WA will be delayed. The route is expected to reopen by March 18th, but there will be a significant backlog for approximately another three weeks.
What delivery options do we offer?
Here at Hampers With Bite, we have a range of delivery options to make sure your hamper is delivered in time!
- Premium – Next Business Day delivery when placed before 3PM AEST for eligible orders in Metro areas
- Premium Select Future Date – For time-sensitive orders, sent on Next Business Day Shipping, this method allows you to select a preferred delivery date, and we’ll hold off sending it until the day before to get it there on the date you want!
- Standard – Standard Shipping is variable by area but is available to addresses all across Australia. You can check your estimated delivery date in the check out!
Do you offer tracking for your hampers?
All of our hampers are sent and tracked with couriers.
For all orders placed through our website, you will receive an email with your tracking details once your order has been dispatched. You can track your hamper using the individual tracking number usually starting with 'PTZZ'Â on Track My Parcel.
For bulk orders, you can request a tracking report once your hampers have been dispatched, from our customer service team via email - customerservice@hamperswithbite.com.au
What time will the hamper be delivered?
When it comes to delivery time frames, we want to make sure you're informed about what to expect. Our courier's standard delivery times are between 9am-5pm, Monday to Friday. Deliveries may occasionally be made outside of these hours at couriers discretion with no notice during busy periods. We understand that you may have a preference for a specific delivery time, but unfortunately, they are unable to accommodate these requests for specific delivery times.
Is it safe to receive packages/deliveries during the COVID-19 outbreak?
The short answer is yes. This is based on the low risks of an infected person contaminating commercial goods is low as well as the low risk of catching the virus that causes COVID-19 from a package that has been moved travelled, and exposed to different conditions. Additionally, we have taken many precautions as a business to prevent any kind of contamination. For more information, we suggest visiting the World Health Organization’s official statement on managing COVID-19 here.
