Hampers With Bite endeavour to dispatch all online orders Monday-Friday same day if placed before 2pm.

Orders are therefore unable to be changed or cancelled once they have been processed or dispatched. Please call 1300 795 802 if  you wish to check if you are able to change or cancel your order.

If we are unable to cancel or change your order, you may return your order to our warehouse.

Change of mind or cancelled hampers returned to Hampers With Bite must be in the original condition/packaging otherwise they will not be accepted and may be returned to the customer at their own cost.

Once received and inspected we will issue a store credit for the value of the price paid for the hamper for use within 12 months.

Hampers With Bite does not provide labels or cover the cost of return postage for change of mind or cancelled hampers. We recommend that you use a traceable method of postage as lost or misplaced hampers returned without proof of delivery will not be eligible for store credit.

For further information please contact us on Live Chat, customerservice@hamperswithbite.com.au or call us on  1300 795 802

Hampers With Bite takes pride in ensuring your hampers arrive in perfect condition. On the off chance your hamper/s have arrived damaged or faulty, please email customerservice@hamperswithbite.com.au within 2 business days of receipt with photos and your invoice number. Hampers With Bite is happy to replace item/s, hampers, issue credits or refunds after assessing photos/ evidence on a case-by-case basis.

We are unable to provide an appropriate resolution without photos/evidence of fault.

In the event of a faulty or damaged hamper or item needing to be returned or replaced, Hampers With Bite will cover the postage costs.

Please note, all refunds will be processed back onto the original form of payment.

We are unable to redirect hamper/s once they have been processed or dispatched with our couriers.

If you need to redirect a hamper/s please call 1300 795 802 urgently with your order / invoice number to see if this is possible.

In the event that we are unable to redirect, and the hamper/s is returned to our warehouse, Hampers With Bite can resend the hamper to the redirect address for a flat rate of $15 per hamper.