Returns and Refunds Policy

By HWB Team

Our returns and refunds policy for damaged, incorrect or undelivered gift hampers. Read our 14-day return window and store-credit process.

RETURNS AND REFUNDS POLICY

In the event that you or your recipient are not happy with your purchase and wish to return your hamper/s, please contact us regarding your refund within 14 days of receipt of product. Hampers With Bite offers a store credit for the value of the price paid for the hamper/s for use within 12 months.

Please contact customerservice@hamperswithbite.com.au or call 1300 795 802 with your order or invoice number to authorise a return.

Hampers With Bite does not provide labels or cover the cost of return postage for change of mind or cancelled hampers. We recommend that you use a traceable method of postage as lost or misplaced hampers returned without proof of delivery will not be eligible for returns processing.

Once your hamper/s have been received and inspected in the warehouse, you will be issued a credit note valid for 12 months from date of issue.

Hamper/s received that are not in their original condition may not be accepted or be eligible for return / store credit.

CANCELLATION & CHANGE OF MIND POLICY

Hampers With Bite endeavour to dispatch all online orders Monday-Friday same day if placed before 2pm.

Orders are therefore unable to be changed or cancelled once they have been processed or dispatched. Please call 1300 795 802 if you wish to check if you are able to change or cancel your order.

If we are unable to cancel or change your order, you may return your order to our warehouse.

Change of mind or cancelled hampers returned to Hampers With Bite must be in the original condition/packaging otherwise they will not be accepted and may be returned to the customer at their own cost.

Once received and inspected we will issue a store credit for the value of the price paid for the hamper for use within 12 months.

Hampers With Bite does not provide labels or cover the cost of return postage for change of mind or cancelled hampers. We recommend that you use a traceable method of postage as lost or misplaced hampers returned without proof of delivery will not be eligible for store credit.

For further information please contact us on Live Chat, customerservice@hamperswithbite.com.au or call us on 1300 795 802

FAULTY / DAMAGED HAMPER POLICY

Hampers With Bite takes pride in ensuring your hampers arrive in perfect condition. On the off chance your hamper/s have arrived damaged or faulty, please email customerservice@hamperswithbite.com.au within 2 business days of receipt with photos and your invoice number. Hampers With Bite is happy to replace item/s, hampers, issue credits or refunds after assessing photos/ evidence on a case-by-case basis.

We are unable to provide an appropriate resolution without photos/evidence of fault.

In the event of a faulty or damaged hamper or item needing to be returned or replaced, Hampers With Bite will cover the postage costs.

Please note, all refunds will be processed back onto the original form of payment.

REDIRECTION POLICY

We are unable to redirect hamper/s once they have been processed or dispatched with our couriers.

If you need to redirect a hamper/s please call 1300 795 802 urgently with your order / invoice number to see if this is possible.

In the event that we are unable to redirect, and the hamper/s is returned to our warehouse, Hampers With Bite can resend the hamper to the redirect address for a flat rate of $15 per hamper.

RTS/UNCLAIMED HAMPER/S POLICY

If hamper/s are returned to our warehouse unclaimed or picked up by the recipient, Hampers With Bite will contact you within 1 business day of receipt to send back out for a flat redelivery fee of $15 per hamper.

How Returns and Store Credit Work

If you or your recipient are not happy with a hamper, contact us within 14 days of receipt to arrange a return. Once the hamper is received and inspected at our warehouse, we issue a store credit for the value paid, valid for 12 months from the date of issue. To start a return, email customerservice@hamperswithbite.com.au or call 1300 795 802 with your order or invoice number. Hampers must be returned in their original condition and packaging to be eligible.

Damaged or Faulty Hampers

We take care to make sure every hamper arrives in perfect condition. If a hamper does arrive damaged or faulty, email us within 2 business days of receipt with photos and your invoice number. We will assess each case and can replace items, replace the hamper, or issue a credit or refund, and in genuine fault or damage cases we cover the return postage. Refunds are processed back to the original payment method.

Change of Mind, Redirection and Returned Hampers

For change of mind or cancelled orders, we offer store credit rather than a refund, and we do not cover return postage, so please use a traceable postage method. We cannot redirect a hamper once it has been dispatched, but if a hamper is returned to us we can resend it to a new address for a flat rate of $15 per hamper. The same $15 redelivery fee applies to hampers returned to us unclaimed.

Frequently asked questions

What is the returns window for Hampers With Bite?

If your hamper arrives faulty or damaged, contact us within 2 business days of receipt and we will arrange a replacement, credit or refund. We are unable to accept change-of-mind returns.

My hamper arrived damaged or faulty. What should I do?

Email customerservice@hamperswithbite.com.au within 2 business days of receipt with photos of the issue and your invoice number. We assess each case and can replace items, replace the hamper, or issue a credit or refund.

How do I get a refund processed?

Approved refunds are processed back onto the original form of payment, and apply in faulty or damaged cases assessed on the evidence provided.

Can I change or cancel my order after placing it?

Orders are dispatched quickly, so they cannot always be changed or cancelled once processed. Call 1300 795 802 as soon as possible to check whether your order can still be changed.

Can I redirect a hamper to a different address?

We cannot redirect a hamper once it has been dispatched with our couriers. Call 1300 795 802 urgently with your order or invoice number to check if redirection is possible. If the hamper is returned to our warehouse, we can resend it to the new address for a fee.

What happens if a hamper is returned to you unclaimed?

If a hamper is returned to our warehouse unclaimed, we will contact you within 1 business day of receiving it to arrange redelivery. Resending an unclaimed hamper is charged at a flat redelivery fee of $15 per hamper.