Shipping Policy

Where we deliver

We deliver to most addresses across Australia and require a valid street address — we do not deliver internationally. Some remote locations cannot be serviced directly; in those cases our carrier may deliver to a local depot for collection. The areas we can reach can change from time to time, so if you are unsure, call our team on 1300 795 802 and we will check your location.

How and when we deliver

Hampers are hand-packed and dispatched from Geelong and delivered by Australia Post and our chosen carriers, Monday to Friday. Same-day dispatch is available for orders placed before 1 pm AEST/AEDT on a weekday, excluding public holidays. From the time your order is dispatched, please allow:

  • 1–5 business days to capital cities in VIC, NSW, ACT and QLD
  • 5–7 business days to capital cities in SA and TAS
  • 7–8 business days to capital cities in WA and NT
  • Regional areas: add 1–2 business days to the metro estimate

During peak periods such as Christmas and Easter, dispatch and delivery can take longer. All timeframes are estimates only and are subject to Australia Post delivery times — see the latest coverage and speeds at australiapost.com.au.

Express Post

An Express Post service via Australia Post is available at checkout for faster delivery to most metropolitan areas.

Cost of delivery

Delivery is calculated at checkout based on the contents of your order and the destination, at standard Australia Post rates. You can preview delivery options and costs for any hamper before you buy using our delivery calculator. Please note that each hamper is packed individually to protect its contents in transit, so a separate delivery charge applies to each hamper in an order.

Receiving your delivery

Anyone present at the delivery address is taken to be authorised to receive the order. If no one is home and there is nowhere safe to leave the parcel, Australia Post will notify the recipient by SMS — so please make sure the recipient’s mobile number is correct — or hold the parcel at the nearest post office for collection. Risk for loss or damage passes on delivery of the order.

Re-directions and delivery problems

Once an order has been dispatched we generally cannot redirect it. If an incorrect address was entered, contact our customer service team as soon as possible — we may be able to arrange a redirection (a fee may apply) or a return to sender. If your delivery has not arrived, or arrives damaged, call 1300 795 802 or email customerservice@hamperswithbite.com.au and we will make it right.