Security Policy

We take all reasonable steps to keep secure any information which we hold about you. Personal information may be stored both electronically on our computer system, and in hard-copy form. Firewalls, 2048 Bit v3 SSL encryption, passwords, anti-virus software and email filters act to protect all our electronic information.
 
We do not store credit card information, we securely submit credit card information to our bank for processing. 

How we protect your information

Hampers With Bite takes all reasonable steps to keep any information we hold about you secure. We use firewalls, 2048 bit v3 SSL encryption, passwords, anti-virus software and email filters to help protect your personal information, whether it is stored electronically or in hard copy. These measures are in place so you can browse, order and send gift hampers across Australia with confidence.

Secure payment processing

Your payment details are encrypted in transit using SSL, which scrambles the information as it travels between your browser and our systems. We do not store your credit card information. Card details are submitted securely to our bank for processing, which means your card number is never kept on file with us after your purchase is complete.

Shopping with confidence

Protecting your privacy is part of providing a trustworthy experience for both the sender and the recipient of every hamper. We only collect the information we need to process and deliver your order, such as your contact and delivery details, and we do not sell your personal information. When you reach the checkout, you can look for the padlock symbol and the secure address in your browser, which show that your connection to our site is encrypted.

As a family owned Australian business, we have been trusted with gourmet gift orders for more than 20 years, and keeping your details safe is central to that. If you ever have a question about how your information is handled, or you want to confirm an email or message really came from us, our Geelong-based team is happy to help by phone, email or live chat.

Frequently asked questions

Is it safe to shop on the Hampers With Bite website?

Yes. Our website uses 2048 bit v3 SSL encryption to protect information as it travels between your browser and our systems, alongside firewalls, passwords, anti-virus software and email filters. These measures help keep your personal and order details secure when you shop with us.

Does Hampers With Bite store my credit card details?

No. We do not store your credit card information. Your card details are submitted securely to our bank for processing, so your full card number is not kept on file with us once your order is complete.

What is SSL encryption and how does it protect me?

SSL encryption scrambles the information sent between your web browser and our website so it cannot be easily read if intercepted. Hampers With Bite uses 2048 bit v3 SSL, which protects sensitive details such as your contact, delivery and payment information during checkout.

What personal information do you collect when I order?

We collect the information needed to process and deliver your order, such as your name, contact details and the delivery address for each recipient. This information is protected by our security measures and is used to fulfil your order and keep you updated.

How is my information stored?

Personal information may be stored electronically on our computer systems and, in some cases, in hard copy form. In both cases we take all reasonable steps to keep it secure using firewalls, encryption, passwords, anti-virus software and email filters.

What payment methods can I use?

You can pay securely online by credit card at checkout, with your details encrypted via SSL and passed directly to our bank for processing. If you have a question about payment or a corporate or bulk order, our team can help by phone on 1300 795 802 or by email.

Who can I contact if I have a security or privacy question?

Our Geelong-based customer service team is happy to help. You can reach them by email at customerservice@hamperswithbite.com.au or by phone on 1300 795 802 if you have any concern about how your information is handled.