Returns Policy

At Hampers With Bite we want every gift to arrive in perfect condition. Because many of our hampers contain food, wine and other perishable items, please open and check your order as soon as it arrives and get in touch quickly if anything is not right — we assess every case individually and will work with you to put it right.

Orders returned to us

Occasionally an order is returned to us — for example, the address was incomplete or incorrect, delivery was refused, the parcel could not be left safely, or it was not collected from the post office. If this happens we will email you within three business days. A redelivery and handling fee applies to send the order out again to the same or a new address. If you would prefer not to re-ship, a handling fee is deducted from any amount refunded. Orders cannot be redirected while in transit — they must be returned to us first.

What our returns policy covers

Hampers With Bite wants every gift hamper to arrive in perfect condition. Because many of our hampers contain food, wine and other perishable items, we ask you to check your order as soon as it is delivered and to contact us quickly if anything is not right. We assess every case individually and aim to put it right fairly, whether that means a replacement, a credit or a refund.

Damaged or faulty items

If your hamper arrives damaged or faulty, please email customerservice@hamperswithbite.com.au within 2 business days of receipt with your invoice number and clear photos of the issue. Photos help us assess the problem and arrange the right outcome. For genuine faults or damage in transit, Hampers With Bite covers the postage costs for any return or replacement, so you are not out of pocket.

Change of mind and refunds

If you change your mind, contact us within 14 days of receiving your order. The hamper must be returned in its original condition and packaging, otherwise it may be declined. For change of mind returns we issue a store credit valid for 12 months, and the cost of return postage is covered by the customer (please use a traceable service, as undelivered parcels cannot be processed). Approved refunds for faulty goods are returned to your original payment method.

Orders cannot be changed or cancelled once they have been processed or dispatched, so if you need to amend an order please phone us as soon as possible to check whether it is still eligible.

Frequently asked questions

How do I return a damaged or faulty hamper?

Email customerservice@hamperswithbite.com.au within 2 business days of receiving your order, and include your invoice number plus clear photos of the damage or fault. We assess each case individually and may arrange a replacement, a credit or a refund.

How are refunds issued?

Approved refunds for faulty or damaged goods are returned to the original payment method used at checkout.

Can I cancel or change my order after placing it?

Orders cannot be changed or cancelled once they have been processed or dispatched. If you need to amend an order, phone our team on 1300 795 802 as soon as possible and we will check whether it is still eligible before it leaves our warehouse.

What happens if some food items in my hamper are damaged?

Because our hampers contain food, wine and other perishable goods, we ask you to check the contents on arrival. If any item is broken, leaking or faulty, email photos and your invoice number to customerservice@hamperswithbite.com.au within 2 business days and we will arrange a suitable replacement, credit or refund.

How long do I have to report a problem with my hamper?

Report any damage or fault within 2 business days of receiving your hamper. Reporting quickly, with photos and your invoice number, helps us resolve the issue as smoothly as possible.

How do I contact Hampers With Bite about a return?

You can email customerservice@hamperswithbite.com.au or phone 1300 795 802. Our Geelong-based customer service team can help with returns, replacements, credits and refunds, and will let you know the next steps for your order.