Are you still able to deliver whilst everything is going on with COVID-19?
Yes, Hampers with Bite are open and are able to turn around fast deliveries! We also have Contactless deliveries available with our courier providers, our customers health and safety is our top priority.
How much does delivery cost?
Delivery can cost anywhere from $5 - 25 dependant on the hamper/your location, however our team will endeavour to find the best possible rates we can to meet your intended budget.
Bulk deliveries will be charged at a significantly discounted rate. For Bulk quotes or any queries with the above please contact our sales team via the chat below, call on 1300 795 802 or email us at firstname.lastname@example.org
What if no one’s home to accept delivery?
Providing the hamper is safe to be left at the address our couriers will leave the hamper in a spot where it won’t be damaged or stolen. If it is considered unsafe to leave at the address, it will either be taken to a collction point or be returned to the depot and delivery will be attempted again, usually the following day. If the parcel remains undeliverable the couriers will make contact with the sender or receiver to organise a resolution. Please note couriers are often on a very tight schedule and will not be able to wait at any address for very long.
How do you keep your hampers safe in transit?
We use a combination of air pillows, tissue paper, ice packs and carefully place the goods inside the hamper. We also use a trusted courier service. In the rare case that your hamper arrives damaged, please contact our customer service team to organise a replacement.
What courier service do Hampers with Bite use?
At Hampers with Bite we only utilise premium couriers to ensure delivery is made promptly with the hamper in perfect condition.
How long will my order take?
We can turn around most bulk orders very quickly (in matter of days) though we recommend getting your order in as early as possible so we can guarantee stock. You can then nominate a delivery date for your hampers to arrive at your convenience.
Why do you charge delivery?
The reality is that there isn’t a hamper company in Australia that gets a free run with couriers and can deliver their parcels free of charge. In our experience offering “FREE Delivery” means you are having the maximum delivery charge incorporated into the margin of your Hamper and you end up paying more!
Where do you deliver?
Hampers with Bite deliver Australia wide. Regardless of whether you are in the country, city or outback we will always be able to get your hamper to you.
How will my recipients know who sent them the hamper?
We offer complimentary gift cards that go with all of our hampers. You can customise the message that is written in the cards with a very large character limit.
Do you deliver on weekends and public holidays?
Unfortunately, we currently do not deliver on weekends or public holidays.
Do you offer tracking for your hampers?
For all order placed through our website you will receive an email with your tracking once your order has been dispatched. For bulk orders which you have dealt with our sales team directly on simply contact us and we can provide you your tracking number.