DELIVERY FAQ

GENERAL FAQ GENERAL FAQ MORE INFO
DELIVERY FAQ DELIVERY FAQ MORE INFO
CORPORATE ORDERS FAQ CORPORATE ORDERS FAQ MORE INFO
COVID-19 FAQ COVID-19 FAQ MORE INFO

DELIVERY FAQ

WHY CHOOSE US FOR DELIVERY?

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What delivery options do we offer?
Here at Hampers With Bite, we have a range of delivery options to make sure your hamper is delivered in time!
  • Premium – Next Business Day delivery when placed before 3PM AEST for eligible orders in Metro areas
  • Premium Select Future Date – For time-sensitive orders, sent on Next Business Day Shipping, this method allows you to select a preferred delivery date, and we’ll hold off sending it until the day before to get it there on the date you want!
  • Standard – Standard Shipping is variable by area but is available to addresses all across Australia. You can check your estimated delivery date in the check out!
 
Do you offer tracking for your hampers?
All of our hampers are sent and tracked with couriers. For all orders placed through our website, you will receive an email with your tracking details once your order has been dispatched. You can track your hamper using the individual tracking number usually starting with 'PTZZ' on Track My Parcel. For bulk orders, you can request a tracking report once your hampers have been dispatched, from our customer service team via email - customerservice@hamperswithbite.com.au  
What time will the hamper be delivered?
When it comes to delivery time frames, we want to make sure you're informed about what to expect. Our courier's standard delivery times are between 9am-5pm, Monday to Friday. Deliveries may occasionally be made outside of these hours at couriers discretion with no notice during busy periods. We understand that you may have a preference for a specific delivery time, but unfortunately, they are unable to accommodate these requests for specific delivery times.
Why do you charge for delivery?
In reality, any company offering “free” delivery has simply added the cost of delivery to the cost of their products. We value transparency, and want to offer the best value products around. We get a direct quote from our courier company for each delivery address and order, and that’s exactly what we charge – no hidden extras.
How much does delivery cost?
Delivery will cost around $15-20 for a single hamper being delivered, depending on what you have chosen to order and the delivery location. Bulk deliveries will be charged at a significantly discounted rate. For Bulk quotes or any queries with the above please contact our sales team via the chat below, call on 1300 942 631 or email us at sales@hamperswithbite.com.au
How long will my order take?
We can turn around most bulk orders very quickly (in a matter of days) though we recommend getting your order in as early as possible so we can guarantee stock. You can then nominate a delivery date for your hampers to arrive at your convenience.
You can also put  a hamper and your delivery address in the checkout to get an accurate price and transit time quote. Please note while we offer Next Business Day Delivery, this is limited to specific hampers and specific delivery areas.
Can I redirect my order?
Once your hamper has been packed, we are unable to make amendments to the address on our end. All requests to amend or change the delivery address are sent through to our couriers to action. Unfortunately, we are unable to guarantee a redirection request will be successful. Delivery timeframes will also be impacted if any changes to an address is made. Please allow for an additional transit time, most successful redirections are actioned in 24-48 hours, however this timeframe can be longer, especially during busy times. If successfully redirected, there is a redirection fee of $14.95.
What happens if my hamper is returned?
In the case that your hamper is sent to an incorrect address and is either refused, undeliverable for any reason, or has  not been picked up from a collection facility after delivery attempt (normally within 2 weeks, although this timeframe varies), your hamper may be returned back to our warehouse. Our team will endeavour to let you know as soon as this occurs, however return timeframes are variable and we are unable to provide specific return time frames, we do encourage you to continue tracking your order via the courier systems. If a request to cancel an order is made after dispatch we will ask our couriers to return the item however we are unable to guarantee the return to sender will successful. If the item is successfully returned to us this will incur a $14.95 return fee.
Can you deliver to hospitals?
Yes. However, hospitals will often have their own, individual delivery protocol. It can take additional time from delivery by the courier for it to be taken to the recipient directly. We recommend only sending to a hospital if your recipient will be there for a few days, or allowing for additional time in transit. We also suggest calling the hospital beforehand to check they accept packages and for more information on the exact address to send it. To make sure it gets to the right place as quickly as possible make sure to add shipping notes with ward/room details to your order!
Can we deliver to rural addresses?
While we can deliver all around Australia, there are certain addresses in regional areas we may not be able to complete door to door delivery. In these instances, your hamper will be delivered to the nearest post office to await collection.
What shipping method should I select?
We have a range of different shipping options to choose from when purchasing a hamper. Our smart calendar will show you the earliest date available for delivery, and will let you select your preferred delivery date. While we will always aim to get your delivery as close to your chosen date as possible we suggest, if your order is incredibly time sensitive, to choose Premium delivery. Premium has a set delivery time-frame, whereas standard is variable by area and is more susceptible to occasional delays or early deliveries. Please see our Regional Updates section for more information!
Do you offer same-day delivery?
Unfortunately, we do not offer Same Day Delivery at the moment. We recommend getting your order in before 3PM AEST to qualify for Next Day Delivery!
Can the courier call my recipient?
We always put recipient phone numbers and any special delivery notes on the shipping label if they are provided to us. Most couriers are on a very tight schedule and might not be able to call ahead of delivery or to follow the delivery notes if they are too complex. If no one is in attendance and it’s not safe for the parcel to be left, the courier will take it to either a collection point (such as Aus Post) or back to the depot for redelivery at a later date.
What courier service do Hampers with Bite use?
At Hampers with Bite we only utilise premium couriers to ensure delivery is made promptly with the hamper in perfect condition.
Do you deliver on weekends and public holidays?
Unfortunately, we currently do not deliver on weekends or public holidays.
Occasionally the couriers may extend their standard delivery hours (normally around busy periods or if they have a delivery backlog, as we saw during lockdowns) and add additional delivery shifts over the weekends and on evenings. This is at the courier’s discretion and we cannot request this.
How will my recipients know who sent them the hamper?
We offer complimentary gift cards that go with all of our hampers. You can customise the message that is written in the cards with a very large character limit.
Where do you deliver?
Hampers with Bite deliver Australia wide. Regardless of whether you are in the country, city or outback we will always be able to get your hamper to you.
What happens if my recipient doesn’t collect their gift hamper?
If the courier wasn’t able to deliver it right to your recipient’s address and took it to a Post Office for collection, then your recipient will have received a missed delivery card in their mailbox. If their mobile number was provided they will also receive a text letting them know about the collection. Australia Post and Parcel Connect normally keep packages for two weeks after delivery. If the hamper is not collected within this timeframe, then it will be returned to Hampers With Bite. We will then reach out to you to advise you of this, and offer you a credit to the full value of the hamper off a future order, or a replacement hamper sent free of charge. We are not able to offer refunds for hampers that are returned to sender because of the perishable nature of the items. Please see our Refunds Policy for further information
How do you keep your hampers safe in transit?
We use a combination of air pillows, tissue paper and  bottle wraps, plus of course carefully placing the goods inside the hamper! We also use a trusted courier service. In the rare case that your hamper arrives damaged, we will be more than happy to immediately replace it, but if we don’t have the hamper in stock anymore we’ll suggest something similar for you. Please contact our Customer Service team for further information or if you need a replacement organised.
What if no one’s home to accept delivery?
Providing the hamper is safe to be left at the address our couriers will leave the hamper in a spot where it won’t be damaged or stolen. Please note couriers are often on a very tight schedule and will not be able to wait at any address for very long. If it is considered unsafe to leave at the address, there are a few things that could happen:
  • It could be taken to a collection point (such as Aus Post or Parcel Connect, depending on the courier service), and a missed delivery card will be left, or
  • The hamper will be returned to the depot and delivery will be attempted again, usually the following business day.
If the parcel remains undeliverable the couriers will make contact with either Hampers With Bite or the recipient to organise a resolution.
How long will my Corporate Order take?
At Hampers With Bite we offer a premium courier service, that ensures your gifts arrive in a timely matter and in perfect condition. You can select your delivery date for your corporate order in your bulk order form or at our multi-ship check out page. For larger orders your account manager can work with you on delivery dates that best work for you.
What measures are you taking to protect against COVID-19?

We place the highest priority on protecting the health and well-being of our employees, clients and customers so we wanted to let you know what we’re doing behind the scenes based on guidance from the Australian and Victorian government health departments. New measures include:

  • All team members thoroughly washing and sanitising hands every time they enter and leave our warehouse
  • All team members sanitising their hands before and after warehouse pickups and customer deliveries
  • All warehouse team members wearing medical-grade protective gloves while packing customer orders
  • Clear direction to all team members to stay at home if they feel sick
Are COVID restrictions still impacting deliveries?
Hampers with Bite are open and are able to turn around fast deliveries! Couriers are deemed an essential service and continue to deliver, but hospitals may have extra restrictions on who can access the building. We also have Contactless deliveries available with our courier providers, our customer’s health and safety is our top priority.