WHY CHOOSE US FOR DELIVERY?
Here at Hampers With Bite we have a range of delivery options to make sure your hamper is delivered in time!
We can turn around most bulk orders very quickly (in matter of days) though we recommend getting your order in as early as possible so we can guarantee stock. You can then nominate a delivery date for your hampers to arrive at your convenience.
At Hampers With Bite we offer a premium courier service, that ensures your gifts arrive in a timely matter and in perfect condition. You can select your delivery date for your corporate order in your bulk order form or at our multi-ship check out page. For larger orders your account manager can work with you on delivery dates that best work for you.
Delivery will cost around $15-20 for a single hamper being delivered, depending on what you have chosen to order and the delivery location.
Bulk deliveries will be charged at a significantly discounted rate. For Bulk quotes or any queries with the above please contact our sales team via the chat below, call on 1300 795 802 or email us at email@example.com
In reality, any company offering “free” delivery has simply added the cost of delivery to the cost of their products. We value transparency, and want to offer the best value products around. We get a direct quote from our courier company for each delivery address and order, and that’s exactly what we charge – no hidden extras.
Providing the hamper is safe to be left at the address our couriers will leave the hamper in a spot where it won’t be damaged or stolen. Please note couriers are often on a very tight schedule and will not be able to wait at any address for very long.
If it is considered unsafe to leave at the address, there are a few things that could happen:
If the parcel remains undeliverable the couriers will make contact with either Hampers With Bite or the recipient to organise a resolution.
We use a combination of air pillows, tissue paper and bottle wraps, plus of course carefully placing the goods inside the hamper! We also use a trusted courier service.
In the rare case that your hamper arrives damaged, we will be more than happy to immediately replace it, but if we don’t have the hamper in stock anymore we’ll suggest something similar for you.
Please contact our Customer Service team for further information or if you need a replacement organised.
If the courier wasn’t able to deliver it right to your recipient’s address and took it to a Post Office for collection, then your recipient will have received a missed delivery card in their mailbox. If their mobile number was provided they will also receive a text letting them know about the collection.
Australia Post and Parcel Connect normally keep packages for two weeks after delivery. If the hamper is not collected within this timeframe, then it will be returned to Hampers With Bite.
We will then reach out to you to advise you of this, and offer you a credit to the full value of the hamper off a future order, or a replacement hamper sent free of charge. We are not able to offer refunds for hampers that are returned to sender because of the perishable nature of the items.
Please see our Refunds Policy for further information
Hampers with Bite deliver Australia wide. Regardless of whether you are in the country, city or outback we will always be able to get your hamper to you.
We offer complimentary gift cards that go with all of our hampers. You can customise the message that is written in the cards with a very large character limit.
Unfortunately, we currently do not deliver on weekends or public holidays.
At Hampers with Bite we only utilise premium couriers to ensure delivery is made promptly with the hamper in perfect condition.
All of our hampers are sent tracked with couriers.
For all order placed through our website you will receive an email with your tracking once your order has been dispatched.
For bulk orders, you can use your order reference (a 6 digit reference within the subject of the email correspondence you’ve had with us) on our tracking portal. This will show all deliveries within your order.
Looking to track your order now? Click here
We always put recipient phone numbers and any special delivery notes on the shipping label if they are provided to us. Most couriers are on a very tight schedule and might not be able to call ahead of delivery or to follow the delivery notes if they are too complex.
If no one is in attendance and it’s not safe for the parcel to be left, the courier will take it to either a collection point (such as Aus Post) or back to the depot for redelivery at a later date.
Hampers With Bite offer same-day gift delivery to all Melbourne Metro suburbs, for orders placed before 11am. This is an after-hour service, with delivery between the hours of 6 pm and 9 pm. You can see if you are eligible for same day delivery at the checkout once you add your recipient’s address
We have a range of different shipping options to choose from when purchasing a hamper. Our smart calendar will show you the earliest date available for delivery, and will let you select your preferred delivery date. While we will always aim to get your delivery as close to your chosen date as possible we suggest, if your order is incredibly time sensitive, to choose either Premium or Twilight delivery (if you’re in Melbourne). These methods have set delivery time-frames, whereas standard is variable by area and is more susceptible to occasional delays or early deliveries. Please see our Regional Updates section for more information!
While we can deliver all around Australia, there are certain addresses in regional areas we may not be able to complete door to door delivery. In these instances, your hamper will be delivered to the nearest post office to await collection.
Yes. However, hospitals will often have their own, individual delivery protocol. It can take additional time from delivery by the courier for it to be taken to the recipient directly. We recommend only sending to a hospital if your recipient will be there for a few days, or allowing for additional time in transit. We also suggest calling the hospital beforehand to check they accept packages and for more information on the exact address to send it. To make sure it gets to the right place as quickly as possible make sure to add shipping notes with ward/room details to your order!
Hampers with Bite are open and are able to turn around fast deliveries! Couriers are deemed an essential service and continue to deliver, but hospitals may have extra restrictions on who can access the building. We also have Contactless deliveries available with our courier providers, our customer’s health and safety is our top priority.