GENERAL FAQ More Info
DELIVERY FAQ More Info
CORPORATE ORDERS FAQ More Info
COVID-19 FAQ More Info

DELIVERY FAQ

Are you still able to deliver whilst everything is going on with COVID-19?

Yes, Hampers with Bite are open and are able to turn around fast deliveries! Couriers are deemed an essential service and continue to deliver, but hospitals may have extra restrictions on who can access the building. We also have Contactless deliveries available with our courier providers, our customers health and safety is our top priority.
Our couriers are still experiencing high delivery volumes across the country, and so although deliveries are going ahead as normal, they are not able to redirect any orders or give updates on delays within 3 business days of the expected delivery date.

Updated: 2.11.21

How long will my order take?

We can turn around most bulk orders very quickly (in matter of days) though we recommend getting your order in as early as possible so we can guarantee stock. You can then nominate a delivery date for your hampers to arrive at your convenience.

You can also put  a hamper and your delivery address in the checkout to get an accurate price and transit time quote.
How long will my Corporate Order take?

At Hampers With Bit we offer a premium courier service, that ensures your gifts arrive in a timely matter and in perfect condition. You can select your delivery date for your corporate order in your bulk order form or at our multi-ship check out page. For larger orders your account manager can work with you on delivery dates that best work for you.

How much does delivery cost?

Delivery will cost around $15-20 for a single hamper being delivered, depending on what you have chosen to order and the delivery location.

Bulk deliveries will be charged at a significantly discounted rate. For Bulk quotes or any queries with the above please contact our sales team via the chat below, call on 1300 795 802 or email us at sales@hamperswithbite.com.au

Why do you charge for delivery?

In reality, any company offering “free” delivery has simply added the cost of delivery to the cost of their products. We value transparency, and want to offer the best value products around. We get a direct quote from our courier company for each delivery address and order, and that’s exactly what we charge – no hidden extras.

What if no one’s home to accept delivery?

Providing the hamper is safe to be left at the address our couriers will leave the hamper in a spot where it won’t be damaged or stolen.

If it is considered unsafe to leave at the address, there are a few things that could happen:

  • It could be taken to a collection point (such as Aus Post or Parcel Connect, depending on the courier service), and a missed delivery card will be left, or
  • The hamper will be returned to the depot and delivery will be attempted again, usually the following business day.

If the parcel remains undeliverable the couriers will make contact with the sender or receiver to organise a resolution. Please note couriers are often on a very tight schedule and will not be able to wait at any address for very long.

How do you keep your hampers safe in transit?

We use a combination of air pillows, tissue paper and  bottle wraps, plus of course carefully placing the goods inside the hamper! We also use a trusted courier service.

In the rare case that your hamper arrives damaged, we will be more than happy to immediately replace it, but if we don’t have the hamper in stock anymore we’ll suggest something similar for you.

Please contact our Customer Service team for further information or if you need a replacement organised.

 

Where do you deliver?

Hampers with Bite deliver Australia wide. Regardless of whether you are in the country, city or outback we will always be able to get your hamper to you.

How will my recipients know who sent them the hamper?

We offer complimentary gift cards that go with all of our hampers. You can customise the message that is written in the cards with a very large character limit.

Do you deliver on weekends and public holidays?

Unfortunately, we currently do not deliver on weekends or public holidays.

What courier service do Hampers with Bite use?

At Hampers with Bite we only utilise premium couriers to ensure delivery is made promptly with the hamper in perfect condition.

Do you offer tracking for your hampers?

For all order placed through our website you will receive an email with your tracking once your order has been dispatched. For bulk orders which you have dealt with our sales team directly on simply contact us and we can provide you your tracking number. Looking to track your order now? Click here

Can the courier call my recipient?

We always put recipient phone numbers and any special delivery notes on the shipping label if they are provided to us. Most couriers are on a very tight schedule and might not be able to call ahead of delivery or to follow the delivery notes if they are too complex.

If no one is in attendance and it’s not safe for the parcel to be left, the courier will take it to either a collection point (such as Aus Post) or back to the depot for redelivery at a later date.

Can we deliver to rural addresses?

While we can deliver all around Australia, there are certain addresses in regional areas we may not be able to complete door to door delivery. In these instances, your hamper will be delivered to the nearest post office to await collection.


Premium Packaging

Premium Packaging and Presentation

At Hampers With Bite we pride ourselves on holding the title of Australia’s number one gift hamper specialists! Over the last fifteen years of work in our industry has built a reputable name in providing premium gift hampers and baskets for clients, staff, friends or family! Hampers With Bite really can help you with all of you gifting needs. One of the reasons we are so t   rusted is not only our quality products, but our packaging and presentation. We believe that how a gift looks when presented to its recipient is just as important as what is inside!…

GUARANTEED PREMIUM DELIVERY AUSTRALIA-WIDE