Are you still able to deliver whilst everything is going on with COVID-19?
Yes, Hampers with Bite are open and are able to turn around fast deliveries! We also have Contactless deliveries available with our courier providers, our customers health and safety is our top priority.
How long will my order take?
We can turn around most bulk orders very quickly (in matter of days) though we recommend getting your order in as early as possible so we can guarantee stock. You can then nominate a delivery date for your hampers to arrive at your convenience.
How much does delivery cost?
Delivery can cost anywhere from $15 – 25 dependant on the hamper/your location, however our team will endeavour to find the best possible rates we can to meet your intended budget.
Bulk deliveries will be charged at a significantly discounted rate. For Bulk quotes or any queries with the above please contact our sales team via the chat below, call on 1300 795 802 or email us at firstname.lastname@example.org
Why do you charge delivery?
The reality is that there isn’t a hamper company in Australia that gets a free run with couriers and can deliver their parcels free of charge. In our experience offering “FREE Delivery” means you are having the maximum delivery charge incorporated into the margin of your Hamper and you end up paying more!
What if no one’s home to accept delivery?
Providing the hamper is safe to be left at the address our couriers will leave the hamper in a spot where it won’t be damaged or stolen.
If it is considered unsafe to leave at the address, there are a few things that could happen:
- It could be taken to a collection point (such as Aus Post or Parcel Connect, depending on the courier service), and a missed delivery card will be left, or
- The hamper will be returned to the depot and delivery will be attempted again, usually the following business day.
If the parcel remains undeliverable the couriers will make contact with the sender or receiver to organise a resolution. Please note couriers are often on a very tight schedule and will not be able to wait at any address for very long.
How do you keep your hampers safe in transit?
We use a combination of air pillows, tissue paper and bottle wraps, plus of course carefully placing the goods inside the hamper! We also use a trusted courier service.
In the rare case that your hamper arrives damaged, we will be more than happy to immediately replace it, but if we don’t have the hamper in stock anymore we’ll suggest something similar for you.
Please contact our Customer Service team for further information or if you need a replacement organised.
Where do you deliver?
Hampers with Bite deliver Australia wide. Regardless of whether you are in the country, city or outback we will always be able to get your hamper to you.
How will my recipients know who sent them the hamper?
We offer complimentary gift cards that go with all of our hampers. You can customise the message that is written in the cards with a very large character limit.
Do you deliver on weekends and public holidays?
Unfortunately, we currently do not deliver on weekends or public holidays.
What courier service do Hampers with Bite use?
At Hampers with Bite we only utilise premium couriers to ensure delivery is made promptly with the hamper in perfect condition.
Do you offer tracking for your hampers?
For all order placed through our website you will receive an email with your tracking once your order has been dispatched. For bulk orders which you have dealt with our sales team directly on simply contact us and we can provide you your tracking number. Looking to track your order now? Click here
Can the courier call my recipient?
We always put recipient phone numbers and any special delivery notes on the shipping label if they are provided to us. Most couriers are on a very tight schedule and might not be able to call ahead of delivery or to follow the delivery notes if they are too complex.
If no one is in attendance and it’s not safe for the parcel to be left, the courier will take it to either a collection point (such as Aus Post) or back to the depot for redelivery at a later date.