CONDITIONS OF USE
Freight rates for individual Hampers range from $12-$20 depending on the weight of the hamper and the delivery address. Bulk orders can be offered a discounted freight cost or overall cost, please feel free to contact HWB for a quote.
Terms & Conditions
- Bulk Orders – By submitting the Bulk Order Form or placing an order on our website you mark your acceptance that this is a confirmed order rather than a quote request. Your goods will be dispatched and you will be invoiced for payment. If your invoice is outstanding when the goods are delivered, you are legally required to pay for the goods in full or return them at your own cost in the same condition as they were received.
- Gift Hampers (including alcohol) may only be purchased & delivered to persons over the age of 18 years
- It is the responsibility of the customer to ensure that the order details provided are correct, including but not limited to contact/recipient details, hamper choice, and gift card message.
- We will despatch orders exactly as they are on our order confirmation email/bulk order form unless we are notified of any changes prior to commencing production on the order.
- Cancellations or alterations to orders must be made prior to commencing production (normally 1-3 working days prior to the requested delivery date, but during the busy periods such as Christmas time, this timeframe may be extended due to high production volumes). If a request to cancel an order is made after despatch we will ask our couriers to return the item but this may not be possible. If the item is successfully returned to us this will incur a $14.95 return fee.
- If any incorrect delivery addresses are supplied this will incur a redirection fee. Redirections are at the discretion of the courier and may not be possible if the instruction is given too close to the time of delivery.
- If items are delivered to a Post Office or similar and are not collected in the required timeframe resulting in them being returned to us, the price of the hamper minus the return shipping will be refunded.
- Our merchandise is ordered in advance and we make every effort to have stock available of all items, however, in certain circumstances, an ingredient or item may not be available. If we are unable to supply an item, we will replace the product with an alternative of equal or greater value without notifying the customer.
- Deliveries are made by courier during normal business hours, Monday to Friday. Deliveries are unavailable on weekends or public holidays. Deliveries will, under normal circumstances, be delivered on the date quoted. Occasionally deliveries may be delayed or advanced by circumstances beyond our control. Please contact us for further information.
- As we use third party couriers, any special instructions regarding the delivery are followed at the courier’s discretion, including but not limited to: calling the recipient, leaving an item at the premises or returning it to a depot or post office, and instructions regarding the property itself.
- Please note it is the responsibility of the customer to inform Hampers With Bite if a gift has not been delivered; couriers may advise us of any delays but this is at their discretion and is therefore not a guarantee. When informed of any late or non-deliveries we will investigate immediately and resolve the issue as fast as possible.
- HWB are proud of the presentation and content of our Hampers. Deliveries are made by a third party courier, therefore, HWB can only take responsibility for items until they leave our premises. If anything is damaged please provide photos.
- HWB are able to offer tracking numbers and assistance with any delivery matter.
Discounts & Coupon Codes
- If discounts are not applied to the order before the checkout process is completed then the discount cannot be applied retrospectively. Minimum order values may apply.
- Cannot be used in conjunction with any other offer.
- Not applicable to bulk, amended (custom) or discounted hampers.
- The discount amount applies to order as a whole. Can only be used once per customer.
Afterpay Shopping Frenzy AFTERPAY10Purchase any item and enter the code AFTERPAY10 at checkout to receive 10% off your order. Maximum total discount $50 per transaction. Cannot be used with other codes or offers. Valid from 12.01AM 19/05/2020 – 11.59PM 21/05/2020 AEST. This promotion is subject to standard promotion T&C’s. Excludes Shipping. Cannot be used in conjunction with any other offer or discount.
Hampers with Bite are Australia’s Christmas Hamper specialist. We have been the number one hamper company for 15 years in a row!
Hampers at Christmas time are a cost-effective way to reward Staff and Clients.