Hampers with Bite Returns and Refunds Policy

Cancellation Policy

If you cancel the order anytime up until 24 hours before your delivery, you will be refunded within 2-3 business days.

We are unable to cancel if the order is 24 hours away from delivery, on for delivery or custom made.

Please call our friendly staff on 1300 795 802 or email at customerservice@hamperswithbite.com.au to discuss further.

 

Returns and Refunds Policy

  1. If you request a delivery to an address outside of our courier's delivery territory, a card will be left in their mailbox and the Hamper delivered to the nearest Post Office/Depot so that the recipient can collect their hamper at a suitable time.
  2. If you need to cancel your order during transit, we will attempt to have your Hamper returned to our Warehouse by the couriers. If the Hamper is returned successfully, you will be refunded for the item. Please allow take 2-3 business days for the money to return back to your account*. Please note if the Hamper is within 24 hours of delivery we may not be able to get this returned to us.
  3. Please note whilst we will do our best to ensure delivery is made in a timely manner, we will not provide compensation for any late/missed deliveries that are at fault of the couriers.  
  4. At Hampers with Bite we pride ourselves on the quality of not only the products itself but also customer satisfaction. If you receive a gift that has been damaged, faulty or the item is incorrect please contact our Customer Service team within 14 business days on 1300 795 802 and we will arrange for a replacement Hamper to be sent out immediately.
  5. If a customer has received a damaged, faulty or incorrect item, we allow them the choice of a credit or a replacement, as long as we still have the same Hamper in stock.

 

Shipping Damage Refund Policy

  1. Hampers with Bite take the upmost care to ensure your package is received in perfect condition and is exactly what you ordered.
  2. In the rare situation a consignment has been damaged in transit Hampers with Bite will gladly replace the product in a prompt manner at no extra cost to the purchaser.
  3. In the unlikely event you are unhappy with your purchase with Hampers with Bite all we ask is the parcel is returned in the same condition it was received and we will refund you for the hamper.

 

Returns & Exchange Procedure:

In the circumstance that you need to return or exchange an item please email customerservice@hamperswithbite.com.au or call 1300 795 802 and we will take care of this for you. Please quote your order number or invoice number in all correspondence.

We will arrange a collection with the couriers and email over a returns consignment label which will need to be attached to the box prior to collection.

Returns and payment will be processed within 24-48 hours after making contact with a sales representative. Payment will be credited back to the original credit card or PayPal account used to purchase the order.

There is no re-stocking or processing fee.

If Hampers with Bite deems the product to be damaged, faulty or the wrong item we will cover the cost of pick up. Otherwise if the reason for returning the Hamper is due to change of mind, the product is no longer relevant or there is insufficient evidence suggesting Hampers with Bite is at fault there will be a $14.95 collection fee.

If you have any other further queries in regards to refunds or in relation to orders, please contact the Hampers with Bite Customer service team on 1300 795 802 or email at customerservice@hamperswithbite.com.au

 

*For all orders placed through our website, refunds will be made to the same card, Paypal, or Afterpay account that was used to pay for the original order. For any corporate orders paid via invoice, we will require your bank details to send you the refund.