GENERAL FAQ
DELIVERY FAQ
CORPORATE ORDERS FAQ
COVID-19 FAQ

Covid-19 FAQS

Are you still able to deliver with everything going on with COVID-19?

Yes, Hampers With Bite are open and we're able to dispatch orders very quickly! We also have Contactless deliveries available with our courier partners, as our customer's health and safety is our top priority.

Please note that due to the current demand on courier services around Australia and air freight availability, please bear with us if there are any delays with delivery. We are processing orders as quickly as possible but can potentially run into delays once your order has left our warehouse and been collected by the couriers. We are continuing to work closely with our couriers to get your gifts to your lucky recipients ASAP. Please contact our team on 1300 795 802 if you have any queries.

What measures are you taking to protect against COVID-19?

We place the highest priority on protecting the health and well-being of our employees, clients and customers so we wanted to let you know what we’re doing behind the scenes based on guidance from the Australian and Victorian government health departments. New measures include:

  • All team members thoroughly washing and sanitising hands every time they enter and leave our warehouse
  • All team members sanitising their hands before and after warehouse pickups and customer deliveries
  • All warehouse team members wearing medical-grade protective gloves while packing customer orders
  • Clear direction to all team members to stay at home if they feel sick
How will my order be delivered?

To keep our Hampers With Bite customers, clients and delivery team safe, we're implementing contactless delivery until further notice. ⁠Your recipient will still get the same level of service and care, without the risk of contact between either party.

Can I still send a delivery to individuals in isolation?

To help protect our posties, drivers and clients – we ask that if you or someone you know is showing symptoms, to please let your delivery driver know at the time of delivery. If you are not, we would ask that you still keep a distance of at least one metre from people including posties or delivery drives, and continue to practice good hygiene.

Is it safe to receive packages/deliveries during the COVID-19 outbreak?

The short answer is yes. This is based on the low risks of an infected person contaminating commercial goods is low as well as the low risk of catching the virus that causes COVID-19 from a package that has been moved travelled, and exposed to different conditions. Additionally, we have taken many precautions as a business to prevent any kind of contamination. For more information, we suggest visiting the World Health Organization's official statement on managing COVID-19 here.

What is contact-free delivery?

Contactless Delivery simply means that delivery drivers or posties should not come into direct contact with customers or gift recipients⁠. When and where it is safe to do so, our delivery drives will be leaving hampers at the front door of residential addresses ⁠or inside the main entrance of ⁠office buildings. Gift recipients will still be alerted to their delivery by knocking or by ringing the doorbell and will be asked to verbally confirm their name.

Our network of Startrack delivery drivers will take a photo as proof of delivery to forgo the need for a signature. Additionally, they have been directed to sanitise their hands in between each delivery. Expect the same great service, made safer in these uncertain times.

Will my order be delivered if State or Territory borders close?

Australia Post has advised, that despite the border closures by the Tasmanian and Queensland Governments, there is no current disruption to interstate mail or parcel services. However, any service disruption will be communicated by Australia Post to any affected customers here.